20% OFF EVERYTHING WITH CODE: XMAS2020 - Free shipping for orders over $80 in Australia - Buy Now, Pay Later with AFTERPAY

Shipping & Returns

Disclaimer
You must not rely on the information on our website as an alternative to medical advice from your doctor or other professional healthcare provider. Crystal healing and their properties are not to be taken as confirmed advice. If you have any specific questions about any medical concerns, you should consult a licensed medical practitioner.
 
Shipping
 
Domestic - Australia:
Standard - $10.00 flat rate 
Express - $15.00 flat rate
Free standard shipping for all orders $80 and over  
Please allow 1-3 days for order processing and consequently 3-10 business days to receive your order, depending on your location.  
 
International - New Zealand: 
Standard - $30.00 AUD flat rate
Free standard shipping for all overs $250 and over
Please allow 1-3 days for order processing and consequently 5-25 business days to receive your order, depending on your location.  
 
International - Canada, United Kingdom, United States:
Standard - $35.00 AUD flat rate
Please allow 5-22 business days to receive your order, depending on your location.
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Please Note: Due to the nature of our products, we are currently unable to ship to P.O Boxes and Parcel Lockers. We do our best to meet these shipping estimates but cannot guarantee them. Please take busy periods such as sales and Christmas into account. We are currently experiencing shipping delays due to COVID-19.
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Returns, Exchanges or Faulty Items
Please choose carefully as we do not accept refunds or exchanges for change of mind purchases. Once your order is processed we cannot modify or cancel it.
We pride ourselves on the highest quality products, however, we understand that mistakes do happen and packages can be damaged in transit. If you have a received a faulty item please email us at hello@luxegemco.com.au within 24 hours of receiving your parcel so that we can rectify this for you.